We need an Adobe Illustrator Vector file in version CS6 or earlier, saved as eps, ai or pdf. The file should have no placed or imported images in it.
Email what you have and we let you know what needs to be done so your order is not held up due to artwork problems. We can sometimes fix your logo quickly with little or no charge. However, if your artwork is complex issues, we may have to charge a small art fee based on the time spent fixing it. Typically we charge $50.00 per hour.
You can either order directly online (at the individual product page) or by contacting us by email, or you may call us at at 1.800.381.4332
Due to the permanent nature of producing custom products, all first-time orders must be paid for before shipping. You can pay by credit card (Visa/Mcard/Amex), company check or any other standard, legally-recognized form of payment. Customers wishing to be put on Account status must fill out a credit application. Large Organizations and Government Purchasers may use corporate purchasing cards. If you choose to pre-pay by company check we cannot process your order until your check clears our bank.
We can produce thousands of promotional items and apparel in as little as 24 hours. We must have all details of your order, approved artwork and payment information by by 9:30 am. Rush service only applies to actual production time after order approval. Time does not include artwork production or shipping time frames. For questions concerning timing of your order please call us.
We specialize in corporate merchandise and are not a retail site for individual purchasers. Although we would like to accommodate orders for 1 item at a time that simply is not our business. We make every effort to keep our minimum order quantities as low as possible, but sometimes we just have to say no.
Because we produce items in bulk, we always try to run a few extra pieces in case there are quality issues. Depending on the item that you order, that quantity can vary from 5% - 10%. We make every effort to meet your quantity exactly, but overruns are billable on a pro rata basis. This is a standard practice in our industry. Arrangements can be made prior to production for exact quantity but this may require an additional charge.
Most of our products ship from factories in other states, therefore we do not have local pick up facilities.
Imprint options are the various methods in which your product can be branded with your logo. Please see this link for a full description of imprint variations: imprints.
We are happy to help you find any product you need. Please contact us with the details about the product you need.
If you have additional questions, please call us.