Below are Atlanta Promo Apparel's Terms and Conditions.
Cancellations are sometimes unavoidable, however there are usually expenses associated with cancelling an order because they are often very time consuming and may require extensive negotiations, both with you the customer, and the factory. However we try to be as fair as possible to all parties when this occurs by following the industry standards below:
If you need to cancel an order for any reason, use the following guidelines for determining the possible charges associated with the order that you may be responsible for, depending on the stage of production the order is in at the time of cancellation:
If you cancel an order after imprinting has begun, you are still responsible for the total amount of the order and it will be shipped to you as if it had not been cancelled. This is regarded as a completed order.
If you cancel an order after production has begun, but before the final imprinting stage, you are responsible for all charges incurred to date, such as artwork, film, plates, screens, factory cancellation charges, etc., plus 30% of the total product order. If your order required artwork that we prepared, you are responsible for paying the full value of the artwork as stated on your confirmation or quote correspondence.
If you cancel an order before it goes into production, but after the order has been written and/or artwork has been prepared, you are responsible for the value of the artwork as noted on your quote or confirmation plus a $50.00 cancellation fee.
There is no charge if you cancel an order before it goes into production, and before the order or the artwork has been prepared.
If you cancel an order that includes shipping product from a manufacturing or other source to a third party production facility, such as shipping apparel from a mill to an embroiderer or screen printer, you are responsible for all of the shipping that is incurred in the process, plus a possible restocking fee of up to 20%. In addition, you are responsible for all costs stated in the above paragraph, "cancellations during production".
Cancellations are no fun for anyone involved, however we always work to try to keep cancellation charges to a minimum. Realistically, everyone involved will lose money in most cancellation cases. Maintaining fairness to everyone involved is the most productive course. If you have any questions or concerns about any of the above, your customer service representative will be happy to go over them with you. Please ask.
Production time begins after we have received and approved a proof of your artwork from the factory. This usually takes one to two days after we submit your order to the factory. The estimated ship and in hands dates are listed on all confirmations of orders. In general, production can take from 5 to 15 work days, and shipping 2-3 days, depending on the product.
We invoice orders as soon as we receive all costs - product, shipping, etc., from the manufacturer. Invoices are dated based on the manufacturer's invoice date to us, which is usually the date they shipped to you. We offer net 30 terms to established accounts with prior credit approval provided the company is placing regular, ongoing orders each month for the previous three months of $1000 or more each month. First-time orders must be prepaid by check or credit card until credit is established. Credit cards are charged in two stages, initially for the product production costs, and upon shipping for the delivery costs.
Most factories try to ship the exact quantity ordered, however, in general, they reserve the right to ship up to 10% over or under the quantity ordered, and to invoice on a pro-rata basis. If you must have an exact quantity we will include a 'no overs - unders' clause in the order. In general we include a 'no unders' clause in all orders.
Orders are shipped via UPS or Fed Ex Ground unless otherwise specified by customer. Shipping to events, hotels and convention sites is very risky and can result in lost product due to mishandling at the site. We take every possible precaution, but we cannot be held responsible for mishandling freight by third parties.
In general, minimums of $100.00 apply on printed items and $50.00 on blank items. In some cases we can go below minimums with a less than minimum charge. Your customer service representative will be able to help with this.
We highly recommend that you see actual samples prior to ordering. This gives you the opportunity of examining and comparing products, materials, styles, colors and checking sizes first hand.
We will need your Fed Express or UPS number, and if time allows, we request ground delivery for the lowest rate. Your shipper number is kept secure. We cannot bill you for shipping samples.
We also require a credit card on file to guarantee return of the merchandise to the factory.
We order samples for customers practically every day and we rarely have a problem. We do all we can to make sure everything is done right and to your complete satisfaction.
Complete and submit the following lending form to order your apparel samples:
Please inspect your order as soon as it arrives. Should there be a quality issue or other problem with your order, notify us immediately upon receipt so we can get it corrected with the factory promptly. It may be necessary to send the factory a few samples of the item in question. If you wait too long to inspect your order the factory may not honor the issue.
If you have additional questions, please call us.